Privacy Policy

Last Updated: October 17, 2025

1. Introduction

Vornyros Sanctum ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes:

• What information we collect
• How we use your information
• How we protect your information
• Your rights regarding your information
• How to contact us about privacy concerns

By using the Vornyros Sanctum website and platform (the "Service"), you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an Account: Username, email address, date of birth (for age verification), password
• Contact Us: Name, email address, message content, subject matter
• Use Our Service: Gameplay preferences, virtual currency balance, game progress
• Participate in Surveys: Feedback, opinions, demographic information (optional)

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, game sessions, features used, click patterns
• Cookies and Tracking Technologies: See our Cookies Policy for details
• Log Data: Access times, error logs, referring URLs

2.3 Information from Third Parties

We may receive information from third-party services, such as:

• Social Media: If you link social media accounts (name, profile picture, email - with your permission)
• Analytics Providers: Aggregated usage statistics and demographics
• Game Providers: Game performance data, session information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide and Improve the Service

• Create and manage your account
• Enable gameplay and track virtual currency
• Provide customer support
• Improve game features and user experience
• Develop new features and services

3.2 For Age Verification and Safety

• Verify you are 18 years or older (required by law)
• Prevent underage access to the Service
• Detect and prevent fraud, abuse, or security incidents
• Enforce our Terms and Conditions

3.3 For Communication

• Respond to your inquiries and requests
• Send service-related announcements (e.g., maintenance, policy changes)
• Send promotional communications (only with your consent, and you can opt out anytime)
• Provide responsible gaming information and support

3.4 For Analytics and Research

• Analyze how users interact with our Service
• Understand user preferences and trends
• Conduct market research and surveys
• Generate aggregated, anonymized statistics

3.5 For Legal Compliance

• Comply with Australian laws and regulations
• Respond to legal requests from authorities
• Protect our legal rights and interests
• Ensure compliance with the Interactive Gambling Act 2001

4. Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), we collect and process your personal information based on:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to provide the Service you requested
• Legal Obligation: We must process your information to comply with Australian law (e.g., age verification)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, service improvement)

5. How We Share Your Information

We do NOT sell your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service:

• Cloud hosting providers (data storage)
• Analytics services (usage tracking)
• Game content providers (for game functionality)
• Customer support tools
• Email communication services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from law enforcement or government authorities
• Protection of our rights, property, or safety
• Protection of users or the public

5.3 Business Transfers

If Vornyros Sanctum is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations (e.g., age verification records)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When you close your account or request deletion, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required by law to retain certain records.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss, destruction, or damage
• Unlawful processing

Our security measures include:

• Encryption of data in transit (HTTPS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

Important: While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your information in a commonly used format.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

8.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements). To request deletion, contact us at privacy@vornyrossanctum.com

8.4 Right to Object or Restrict Processing

You have the right to object to or request restriction of certain processing activities, such as direct marketing.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

8.7 Right to Complain

If you believe we have breached Australian privacy law, you have the right to lodge a complaint with:

• Us: privacy@vornyrossanctum.com
• Office of the Australian Information Commissioner (OAIC):
  Phone: 1300 363 992
  Website: www.oaic.gov.au
  Email: enquiries@oaic.gov.au

9. Children's Privacy

IMPORTANT: Our Service is NOT intended for individuals under 18 years of age.

• We do NOT knowingly collect personal information from anyone under 18
• We require age verification (date of birth) during account creation
• If we discover we have collected information from someone under 18, we will delete it immediately
• Parents or guardians who believe their child has provided us with information should contact us immediately

10. International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer information to countries outside Australia, we will:

• Ensure the recipient country has adequate data protection laws, OR
• Implement appropriate safeguards (e.g., standard contractual clauses), OR
• Obtain your explicit consent

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. For detailed information about our use of cookies, including:

• Types of cookies we use
• Purposes of each cookie type
• How to manage or disable cookies
• Third-party cookies

Please refer to our Cookies Policy.

12. Third-Party Links

Our Service may contain links to third-party websites, including:

• Responsible gaming resources (Gambling Help Online, Lifeline Australia)
• Government websites (ACMA, OAIC)
• Social media platforms

Important: We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

13. Marketing and Communications

13.1 Promotional Emails

With your consent, we may send you promotional emails about:

• New games or features
• Virtual currency bonuses
• Platform updates and news
• Special events or competitions

13.2 Opting Out

You can opt out of promotional communications at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Updating your communication preferences in your account settings
• Contacting us at privacy@vornyrossanctum.com

Note: Even if you opt out of promotional emails, we will still send you essential service-related communications (e.g., account security alerts, policy changes).

14. No Real Money or Gambling Data

Because Vornyros Sanctum is a social casino using only virtual currency:

• We do NOT collect payment information (no credit cards, bank accounts, etc.)
• We do NOT process financial transactions
• We do NOT share your information with gambling operators or bookmakers
• Virtual currency balances are NOT personal financial information
• We do NOT sell user data to real money gambling companies

15. Responsible Gaming and Privacy

As part of our commitment to responsible gaming:

• We may use your usage data to identify potentially problematic gaming patterns
• We may send you responsible gaming reminders or resources based on your activity
• If you contact us for responsible gaming support, we treat your information with strict confidentiality
• We maintain records of self-exclusion requests to ensure we honor them

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our information practices
• Changes to applicable laws
• New features or services
• User feedback

When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or through a prominent notice on our Service
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@vornyrossanctum.com
• General Support: support@vornyrossanctum.com
• Contact Form: Contact Us

We aim to respond to all privacy inquiries within 30 days.